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24/3/20 COVID-19 UPDATE: In order to ensure the safety and well being of our staff, we are running on the minimum number of staff possible. This will allow us to continue to answer your calls, process your insurance and help with claims, whilst still protecting the health of our staff and keeping your personal data safe within our office environment.

While it isn’t possible for our staff to work from home, we are fortunate that our offices are on a farm and we don’t have non staff members visiting the premises.

However lower staff numbers means that we will require your patience and understanding as it is likely that some processes, may take slightly longer than normal. We are sending out renewals invitations and processing automatic renewals early in case we are forced to shut the doors.

We would encourage you to send any queries by email to [email protected].

Finally, if you are struggling with your payments due to the current crisis, please contact us as soon as you can so that we can go through the options with you.


Since 1992 Carriagehouse’s range of equestrian insurance policies, coupled with our many years experience, ensure that we can offer an unequaled service to meet your specific insurance requirements.

In addition, most horse &/or equipment claims are dealt with in-house and can normally be settled within a few days of receipt of the completed claim forms and the associated bills.

Please use the online claim forms to report any potential claims and follow any veterinary advice with regards to treatment of your horse.

Our normal office hours are Monday to Friday 9am – 5pm. You can use this website to request & obtain quotes, take out certain policies, renew policies or report claims, using the appropriate pages detailed above.


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  • Passionate and enthusiastic
  • Experienced horse owners & competitors
  • Knowledgable & professional
  • Caring & concerned for your horse's wellbeing
  • Prompt & efficient claims service
  • Excellent cover at a great price

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